FQA

How can I contact you?

To contact us at any time, please visit our contact us page, and we will get back to us as soon possible.

What is your shipping policy?

To understand our shipping policy, please visit our "Shipping &Handling" page

How can i track my order? 

To track your order, please visit our "tracking page".

What is the best way to feed my pet?

Make sure to provide a balanced diet suitable for your pet’s species and size, and always ensure fresh water is available. Consult your veterinarian if there are special dietary needs.

Can I return a product if I’m not satisfied?

Absolutely! We have a flexible 14-day return policy, provided the product is in its original condition.

How can I keep my pet healthy?

Ensure daily exercise, regular vet check-ups, and maintain your pet’s hygiene.

How do I choose the right size toy for my pet?

Pick a toy based on your pet’s size and activity level, making sure it is safe and cannot be swallowed.

Can I get advice on my pet’s health?

Yes, you can contact our team for general tips on care and wellbeing. For medical concerns, always consult a licensed veterinarian.

What payment methods are available?

We accept all major credit cards, PayPal, and select digital wallets depending on your location.

Are your products safe for all ages and types of pets?

Yes, all our products are carefully selected for safety. Always check the product warnings before use.

How can I keep my pet’s teeth clean and healthy?

Use a pet-safe toothbrush and toothpaste, and offer toys that naturally help clean teeth.

How do I choose a suitable bed or house for my pet?

Pick a bed of the right size, made from comfortable and safe materials, and make sure it is easy to clean.

How can I maintain my pet’s cleanliness during play or travel?

Use proper grooming tools, such as brushes for shedding and protective covers when traveling, and always keep their environment clean.